Tablets, Phones and Wearables

Benedict Evans has written some great stuff lately. Two articles in particular have jumped out at me. The first was Tablets, PCs and Office. In it Benedict talks about how the tablet discussion is reminiscent of the laptop discussions a decade or more ago. Which to get? In it he basically says that one reason to get a PC today is because Office (or Office-like) products work best on it but questions whether that is that the right decision point?

This brings us back to the mouse and keyboard that you ‘need for real work’, as the phrase goes. Yes, you really do need them to make a financial model. And you need them to make an operating metrics summary – in Excel and Powerpoint. But is that, really, what you need to be doing to achieve the underlying business purpose? Very few people’s job is literally ‘make Excel files’. And what if you spend the other 90% of your time on the road meeting clients and replying to emails? Do you need a laptop, or a tablet? Do you need a tablet as well as a smartphone? Or a laptop, or phablet? Or both?

Interesting, especially his discussion of Office.

In the second article I will point out today, called Cards, Code and Wearables, Benedict talks about the recently announced Google Watch and rumored Apple Healthbook. In it, he discusses how both are really the same product, focused on the phone as the source of processing power and how watches, apps and other things are all extensions of the phone itself. Near the end he philosophizes:

It seems to me that the key question this year is that now that the platform war is over, and Apple and Google won, what happens on top of those platforms? How do Apple and Google but also a bunch of other companies drive interaction models forward? I’ve said quite often that on mobile the internet is in a pre-Pagerank phase, lacking the ‘one good’ discovery mechanism that the desktop web had, but it’s also in a pre-Netscape phase, lacking one interaction model in the way that the web dominated the desktop internet for the last 20 years. Of course that doesn’t mean there’ll be one, but right now everything is wide open.

I’ve followed Benedict’s work for a while. I can see why a16z added him as a partner.

Stop Blaming Developers, Start Blaming Apple

Brilliant interview with indie developer David Bernard. The three passages couldn’t have been more appropriate. Here’s one comment, based on the question, is there more Apple could do to support paid apps?

Currently developers can use IAP for all sorts of convoluted free-to-play schemes, but Apple has a rule against free trials, demo apps, and the like. With a single policy change, Apple could empower developers to use App Store receipts to roll their own free trials. Surely that’s no more user hostile than Candy Crush’s casino-like techniques for milking users for cash.

Exactly! I’ve said this before — and I’ll say it again and again and again — most of the problems with the App Store are Apple’s fault. All of these discussions about search, top ranked, analytics, even the annoying rate my app dialogs, all of them are really about Apple and the policies they put in place.

As David points out, one single deletion in a policy document — not even a technology difference — could completely change how indie developers make a living.

Apple Buys TestFlight

TechCrunch reported rumors (re/code confirmed) that Apple bought Burstly, who among other things, runs TestFlight. TestFlight is one of the popular tools (Hockey is another) for developers to distribute beta versions to testers.

Oh, a developer can dream, can’t he?

A simple way to go from XCode to beta testers without all the insanity…
Knowing who will get the beta before you send it to them…
Raising the limit of 100 beta testers or eliminating it completely…
A/B testing…
Analytics that tell us how our apps were found and search terms used…

Oh, yes. I’m certain I’m reading waaayyyy too much into this acquisition.

Whatsapp And The Stories Behind The Story

If you missed it, Whatsapp was purchased by Facebook yesterday for $19 billion ($16 billion now plus $3 billion in stock to keep the employees around). Whatsapp had 33 engineers serving 450 million active users. That’s amazing and shows what the Internet has done to the structure of businesses. If you aren’t familiar — and I’m amazed at how many industry people admitted as much yesterday — Whatsapp is a mobile messaging service. (I have not used it but am familiar with the company.)

There are some great articles on the acquisition. I’m not interested in recounting those so here they are:

  • Jim Goetz, Sequoia Capitol, recapping the investment by focusing on four numbers
  • Benedict Evans discussing that the winner-take-all mentality of social on the desktop does not appear to be the case in mobile
  • Michael Arrington on failure before success
  • Om Malik on rational decisions that appear irrational
  • bedhead, HackerNews, in his second paragraph discussing wealth inequality

What I am interested in is how the history of each of these two founders shaped the way they created and presented their service. Whatsapp does not store any data on their servers. Once the message is delivered to your phone, it is deleted from the server. Authentication is with a phone number, which means no login or password even. And the service is free the first year and a dollar per year after that. (Absolutely amazing if they figured out how to be profitable at that amount.)

Each of these are grounded in the founder’s personal stories. Jan Koum and Brian Acton both were laid off by Yahoo previously. Both hated ads and decided to go with a very inexpensive subscription, rejecting the standard way (ads) most of these messaging services made money. Jan was born and raised in a communist country. He is fearful of spying and oversight and thus made sure that they didn’t keep any information around. They rarely drew attention to themselves, apparently on purpose, letting their app speak for them instead.

These stories rarely ever get told — our personal narratives and how they are interwoven into the companies we found. It is amazing to see Jan’s and Brian’s stories so boldly displayed for the world with this acquisition. For whatever reason this acquisition feels less like the normal, faceless big dollar acquisitions we so often hear about.

Instead I felt like I got a sense for the people behind the company. I smiled at their success.

Building Community Through Mobile

I used to do a lot of presentations and panels, but not lately. Until the last two weeks. Tonight I’m on a panel at Puppet Labs about Building Community Through Mobile.

As the page says:

Hear from our panelists on how social media content, advertising and design factor into the growth of mobile communities. Learn how communities have come to the forefront of business development, customer retention, customer research and other operational functions. Find out what the future looks like as communities dominate our conversations.

Click here for details. I know I’m looking forward to it and hope to see you there.