Looking Back At Horrible Code

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I’ve spent the last week looking at old code. This has been very enlightening. On one hand, this code is decrepit and old. Most of it was originally written three designs and six years ago. There are tons of stupid and ridiculous coding decisions that I would never make today.

But that’s exactly why I am so optimistic. Yes, my code sucks from six years ago. But I know that it sucks. That means I’ve learned something about better code since then, and that’s exciting!

Joe Posnanski, one of the greatest sports writers on the planet, made this comment at the bottom of one of his articles:

One of the most underrated talents in baseball, and probably in life, is showing up.

Absolutely. But it isn’t just showing up and hanging around the back of the room. It’s about showing up and trying to take away something new every day, every week. For six years I keep showing up, reading Apple’s docs, reviewing StackOverflow posts, working XCode. So while my code sucked six years ago, it is significantly less embarrassing today.

I hope in six years I look back and think today’s code sucks, too.

App Rating Requests And Optimizing For Success

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There’s been a storm brewing the past week in developer circles about the “Rate This App” dialogs appearing in apps. These have been around since the dawn of the App Store so I don’t know how this got started now.

I could care less about this discussion. The reality is that, in the app stores, only a couple of things matter: name, icon, screenshots, ratings, and sales. That’s it. Ratings and sales are intertwined. More of one means higher rankings (both in category and search), which means more people find and buy your app, which means higher rankings. Personally, I am not surprised to see these dialogs appear nor do I hold it against the companies who ask.

While some of these dialogs are worse than others, it is insane to expect people to skip optimizing around one of the few things they can control when it comes to app store sales. Reviews matter. Even worse, current app release reviews matter most. Every bug fix means the review count returns to 0, which means it is in developer’s best interest to ask you over and over again for a review.

Don’t like it? Delete the app. It will stop asking.

Developers complaining about the practice: why does no one point the finger at Apple? We optimize around what brings us success. [1] If Apple deemphasizes ratings and reviews than these boxes will disappear.

David Smith wrote a long post called Degradation and Aspiration. In it he wrote:

I want to believe that the App Store is a special place. I want for it to be the singularly best venue for customers to come and find innovative, well designed, quality software. Software that pushes the boundaries of what is possible and continually amazes and delights its customers. I want for there to be an aspirational pull upwards on my own development. I want to feel like I need to work extra hard to make sure my apps meet the high standards my customers have been trained to expect.

Oh, how I wish I felt this about the App Store, David! I long ago lost this feeling, if I ever even had it. There is just too much crap mixed in with too much great software, and too many instances of that crap rising up the sales charts while great stuff languishes in obscurity.

In the long run, and as I’ve discussed here before, I think the app stores are forcing fundamental changes in the nature of the software business, one that those talking about this issue of app ratings won’t like either. More apps with advertising, more apps free with in app purchases, more apps that use psychology to get you to pay, more apps that use tricks and slight of hand to make money.

I love David’s sentiment. I wish it were so. But I’m afraid we’ve long past that point. The App Store is just one giant Walmart, but without the greeters.

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[1] I never employed one of these dialogs in powerOne — considered it but couldn’t find the right time to ask — but when we would ask for reviews in the in app blog we would see a huge upswing in reviews and a huge upswing in sales, often 30-40% improvement.

The Questions No One Thinks To Ask

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Steve Blank wrote an incredibly good post asking three questions that I rarely hear asked. Most people, when starting a business, only think about the positives, about the upsides, and don’t think about what they are really doing and the impact it has on those who start that business. The reality, though, is that the years spent working on any individual business are years spent not doing something else. Yes, there is an opportunity cost, even though we don’t know what the cost is at the time we are making the decision.

The questions Steve asks, in addition to the normal business ones:

1. Do you want to spend the next 3 or 4 years of your life doing this?
2. Is this a scalable business?  And if not, are you ok with something small?
3. If I didn’t make any money after 4 years, did I still have a great time?

These are such critical questions, ones I have been asking myself over the last couple of years. 1 and 3 I have answered definitively. 2 I still struggle with.

Generational Smackdown

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Robert Samuelson wrote an article that I have been thinking about for a while. There is a fight happening in this country that pits the young versus old, worker versus retired, child versus parent:

The elderly’s interests are running roughshod over other national concerns . Social Security, Medicare and Medicaid — programs heavily for the retired — dominate the budget, accounting for about 44 percent of spending, and have been largely excluded from deficit-reduction measures.

Almost all the adjustment falls on other programs: defense, courts, research, roads, education. Or higher taxes. The federal government is increasingly a transfer agency: Taxes from the young and middle-aged are spent on the elderly.

And Social Security, Medicare and Medicaid are only growing as portion of our government dollars.

It’s uncomfortable but frankly, I’m tired of being pushed around by my parents and grandparents generation. Our school budgets are cut, our roads don’t get repaired, our cities file bankruptcy, all while they give themselves the retirement benefits they promised themselves.

Samuelson’s right: we are beginning to stir.

Intuit Screws Their Customers Again

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UPDATE: See the comment and link from Intuit below. It was very nice of them to respond.

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I received an email from the Quickbooks team last week under the title “Critical Notice – IRS Change to 1099 Form.” It starts out well enough, explaining to me that the IRS had made a change to their forms:

Urgent Service Notice
Dear Elia Freedman,

The IRS has changed the 1099-MISC form for Tax Season 2013. As a result, if you print 1099s from your current version of QuickBooks, the new forms will not be correctly aligned. To solve this issue, two options are available:

Two? Okay. I figured they were going to make sure I updated my 2013 version of Quickbooks so it could be used to pay taxes for the 2013 year. Hmmm. This isn’t going to go well.

OPTION 1: Complete the 1099-MISC forms by hand and submit them to the IRS. The IRS will accept handwritten forms. Please see http://www.irs.gov/pub/irs-pdf/i1099gi.pdf, section G for IRS guidelines and details.

Oh, boy. This definitely isn’t going the way I expected, or the way that every other company on the planet would handle this. I should have expected this as Intuit is, well, Intuit. If that’s option 1, what could option 2 be?

OPTION 2: Upgrade to QuickBooks Pro 2014. Upgrading will save you time by allowing you to print the new 1099 forms directly from QuickBooks with no alignment issues. We realize upgrading might require some extra effort. To make things a little easier, we’re offering 20% off QuickBooks Pro 2014 plus free shipping through January 3, 2014.

You are f’ing kidding me? This is what you offer me? Pay to fix a bug in your software? It’s not like I’m using even a two year old product here. I am literally using the version of Quickbooks for the year I wish to pay taxes. Sure, they’ve come out with a new version in the last couple of months, like they do every year that has no changes in it, except, apparently, it now conforms to IRS Form 1099.

I have rarely met a company I hate as much as Intuit. [1] They once told me, 15 years ago, when I was polite enough to call to report a bug, that there were no bugs in Quickbooks. The balls these guys have.

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[1] They have some awesome people working for them, though, which makes this even sadder to me.