Touchscreen Wars

It has been a while since I talked about the mobile space. To be honest, there hasn’t been a lot of interesting things going on in mobile or tech for that matter. It seems like a lot of the same recycled stories about web browsers and social networks.

But a trend is starting to occur that will be interesting to watch: the rise of the touchscreen.

This cycle seems to come about every few years. In the early 1990s, Apple’s Newton started the touchscreen craze. It died out in a few years. Then Palm came into being in 1997. And it died out in favor of the keyboard on early smartphones in 2003-4. Even Palm’s Treo devices, touchscreen all of them, no longer required a pen to use as the keyboard and track balls were already there.

But Apple has started the craze again. And soon to follow are (already announced) Google’s first Android device called G1, Nokia’s eminent announcement in October of their first touchscreen device, and RIM’s just (officially) announced BlackBerry Storm. Suddenly, touch screens are hip again.

The question is: will users want the touchscreen or prefer the keyboard? As I have said before, it completely depends on what your main mobile task is. I couched the fight in terms of BlackBerry v. iPhone, but it could just as easily be couched as keyboard v. touchscreen. Keyboards are great for people that do a lot of email. Touchscreens are great for people that do more browsing.

I always felt Palm offered the best of both worlds. The fake keyboards –like the iPhone — are slow to type on. Palm’s Graffiti was excellent for that as I could write very quickly. But at the same time, the keyboard could go away and this large screen was available for web browsing. It really wasn’t that different from Apple’s design, except Graffiti was used instead of a keypad.

Palm had the promise and none of the execution. Between management changes and lack of focus, the company was doomed to failure. It will be interesting to see if any of these others can challenge Apple’s momentum.

Financial Crisis: A Layman’s Understanding

I am trying to make sense of this financial mess. I am highly motivated as my core customers — professionals in real estate, financial and investment services — are all impacted by this mess.

Will the bailout help? After weeks of research I can honestly say I have no idea. And I think there are about 100 people in the world with enough experience to have a good idea. (This, of course, excludes every member of Congress.) The best I can do, I have come to realize, is understand the history and push my Congressman to enact changes so it doesn’t happen again. This whole problem comes down to transparency.

Let’s start with the history. In layman’s terms, here’s what happened:

  1. The housing market was out of control. People who should have never gotten loans did. And banks were offering these folks loans at rates far less than what it would take to pay off the loan (these are the sub-prime ones).
  2. As you know, when a bank lends money it is on the hook (this is the bank’s risk). If the person who borrowed the money can’t repay it, then the bank has to write off the debt. Our government requires that this debt be on the bank’s books, which impacts its bottom line (negatively) and which drives down its stock price (negatively).
  3. To mitigate its risk, the banks started trading that debt to investment banks. It got the debt off the bank’s books in exchange for a bond. It’s an insurance policy (called a credit default swap or CDS): the bank buys insurance against that debt going bad. Someone else gets the debt risk and all the bank has to do is make monthly payments! Good deal! Now the debt is off its books and it is no longer negatively affecting the stock price.
  4. The investment banks that bought up this debt then took it, threw it all in a big pile and chopped it up into pieces. Think of it like making cookies. You take the dough and roll it out and take your shapes and cut up the dough, then mush the remaining dough back into a ball, roll it out and do it again, over and over, until the dough is gone.The investment banks did this so they could cut the debt into strips (called tranches) that had similar potential failure rates. These tranches of debt, called CDOs or Collaterized Debt Obligations, were packaged up as bonds and sold on the market. Everyone in the world bought them.

The problem is it was a giant house of cards. Let’s start at the top (the numbers reference the same bullets from above):

  1. When the housing bubble popped, house prices started to sink. People who took sub-prime mortgages, who were over their head’s before, were really in trouble now. Not only didn’t they have the money to repay the loans but they also realized they couldn’t sell the house either a) quickly or b) at a value above their mortgage. They also couldn’t refinance. They started to default instead.
  2. The banks realize that, if people aren’t repaying their loans then they aren’t covering their debt obligations and are suddenly struggling to keep enough cash in the bank to stay around.
  3. Even though they got insurance on the debt, all this did was move it off their books (out of sight, out of mind) instead of reducing their risk. They still had to make the “insurance” payments and now they couldn’t do that. There was just too much of it. So Bear Sterns, Countrywide, and Fannie Mae and Freddie Mac go down hard. Bear Sterns was supplying CDOs and the others had tons of defaulted sub-prime mortgage debt.One thing you need to know is that banks rely on lending to meet their daily cash obligations. And this is when we really get into trouble because no one knows who will go under next. The financial institutions get uptight, and when financial institutions get uptight, everyone stops lending money to each other. In other words, no one wants to get stuck holding the bag. [See Fear and The US Economy.]
  4. If there is no money coming back into the companies to repay the debt and no one can borrow money to cover their cash needs, then the entire system starts to unravel. Boom! Suddenly AIG fails — they insured a lot of that debt — and Washington Mutual goes under and Lehman Brothers — who was investing in CDOs — fails and Wachovia is gone. And every time another institution fails, it becomes even harder and harder for anyone to borrow money to meet their daily obligations. It’s a vicious cycle.

So our Federal Government (with the Fed) acts as lender of last resort. And that’s what they have been doing, either exchanging great amounts of money to companies for large equity positions (i.e. buying up Fannie and Freddie) or arranging buy out deals with others (i.e., Bear Sterns, AIG) or letting them fail (i.e., Lehman).

And now the bailout, in essence, to buy up large amounts of debt that no one else is willing to buy. If the government does it right, there could be trillions of dollars in it for US taxpayers since we are presumably buying this debt for pennies on the dollars. And if they do it wrong, we get more failed companies and/or rich bankers/soaked US taxpayers. Take your pick. In the 1990s, the government played this game successfully by buying up lots of Savings and Loan debt for $.50-$.60 on the dollar and then selling it off a decade later. Will it work this time? I have no clue.

But what I do know is that the underlying problem is really one of transparency. As I have said before, transparency is the key to an efficient market and it is the government’s job to ensure that transparency. Everyone has to play by the same rules. If I can’t see what rules everyone is playing by then the whole system is in trouble. Things like carving up debt into new debt (i.e., this mess) and hiding debt off the books (i.e., Enron and Worldcom in the tech bubble) are two such examples.

Our government has abdicated their oversight roll, the roll of making sure that the market is transparent. It’s time for Congress to do its job and ensure transparency.

This reminds me of the definition of insanity: doing the same thing over and over the exact same way and expecting the outcome to be different. Congress could have dealt with transparency issues in 2001-2 but failed to do it. If they don’t deal with it now, we will be having this same conversation about something else in 6-8 years.

The Truth Behind Generation Gaps

Last week was about mad. This week is about hope.

I am squarely in the middle of Generation X. In my last post I commented how my Grandparents and Parents generations are partly to blame for this financial predicament, the national debt, and decisions made by our presidents and Congress (mostly members of these two generations). The problem is it may not be their fault.

There is a four generation cycle that has persisted throughout US History. The first generation is the dreamer generation. The second generation is more pragmatic, translating that dream into a vision and plan for implementation. The third generation is implementers, helping the second generation make the changes to attain this vision. And the fourth generation likes the status quo, settling into consistent patterns and giving birth to a generation that dreams about how the world can be better.

My grandparents generation, the model of 1950s and 1960s suburbia who attained the height of their political power in the 1970s and 1980s, were the status quo generation. My parents, the dreamers of the 1960s, have reached the height of their political power in the 1990s and 2000s. My generation is just now rising to power, with its most visible member, Barack Obama, running for the presidency. And the fourth generation, Generation Y, will begin running for public office in the next decade. My kids, the millenial generation or Gen Z, will be happy once again with the status quo.

This means every 70-90 years, we start over.

And a simple look back over history tells us this is true. A massive new vision was instituted in the era of 1940s to 1960s, the last time the “second generation” was in power. And before that? Try the 1860s, eighty years before, when the abolition movement came to fruition (and, technically, the crushing of states rights during the Civil War, which has led to today’s outsized federal government). And before that? Try the 1770s and 1780s, 75-85 years prior, and the birthing of a a new nation.

Why does this give me hope? Because 2010-2030 is the era of Visionaries and Implementers once again. And if history is any indication, the cremes of those crops will be well positioned to deal with the major issues of today.

If You Are Not Mad, You Should Be

As my subject says, if you are not mad you should be. The housing bust has turned into a Wall Street bust with the news coming this weekend that Secretary Paulson and President Bush are scheming to nationalize our finance industry.

I’m mad. The problem is I don’t know who to be mad at. Should I be mad at…

  • Banks for being so greedy that they risk their liquidity and goodwill with their communities by packaging up loans into fake “securities” and selling them off to Wall Street so they don’t have to carry all that debt on their books (just the responsibility)?
  • Wall Street for being so stupid for buying this junk?
  • Consumers for being ignorant, not understanding the ramifications of taking mortgages they can’t pay? (I assume you are not one of them if you use our software.)
  • Credit agencies for overrating these ridiculous “securities” and making everyone think they are safer than they are?
  • The Fed for keeping short-term interest rates so low that credit flipping looked like a smart move when every kid in school should learn that you don’t pay off one credit card with another?
  • Greedy CEO’s who walk away with multi-million dollar pay packages when their companies file for bankruptcy?
  • My grandparents (Greatest Generation) and parents (Baby Boomer) generations for leaving me and my fellow Gen Xers and Gen Yers with trillions of dollars of debt that they don’t seem to care about paying back?

But these folks just get me upset. Who really makes me mad is the Federal Government, who over the past 20 years has systematically abandoned its main (and some could argue only) purpose: to make sure that a capitalist society functions correctly. After all, Capitalism only works when everyone thinks they can get ahead, when everyone believes the markets are efficient, and when everyone believes that my neighbor doesn’t have more information than me. Our government has abdicated its role in regulating business — the extremely boring task of making sure that all businesses and consumers play by the same rules — in favor of more politically interesting fights such as abortion and gay marriage.

And that makes me really mad.

Be different. Just not too different.

Seth Godin, a guru on permission marketing in his post But Your Not Saying Anything, points out that something in your business must tell a story, whether it is pricing or distribution or a vision for a service. Without difference from the competitors, nothing about the business will catch the eye. You’ll just be generic.

What he doesn’t point out, though, is that you can really only change one big thing. If you change more than one, it becomes very hard to sell.