Company Foundations: Money, Vision and Timing

I have been thinking a lot about the keys to success for a company. In short order, they are money, strategic vision, and timing. If those three aren’t in place, then nothing else the company does will be successful. What I mean is without these three, excellent execution will mean nothing. Let me explain each.

Money

A company is only as good as it has money in the bank to strategize and execute. This has been Infinity Softworks’ problem the past few years. We never had enough money in the bank to give us enough time to build a comprehensive strategy and execute to it.

In 2001 and 2002, we raised $550,000 but because of the economic downturn at the time money was very hard to come by and we raised it in drips and drabs. The mistake I made was we used the money to meet current obligations rather than executing to a comprehensive plan. At least until the end, when we raised a large chunk all at one time and we used that chunk to build our education plan and go after it. In that case it didn’t work out, but that was because of timing not money.

Don’t take this the wrong way. I’m not saying how much money needs to be raised; I am saying that money gives a company time to plan and execute. When Infinity Softworks started in 1997, we had only a few thousand dollars to build the company with, not many dollars (particularly for the kinds of money being tossed around in those days). But we had time. We were are all young and had very low overhead. This gave us the time we needed to bring out our first products and start to generate cash.

As mentioned, money has been an issue the past few years. We took part-time jobs working for others so we could continue to build FastFigures. Now, we are in the process of completing a small round of funding. It will give us the ability to focus on building our strategy and executing to it effectively.

Strategic Vision

It is imperative that a company understand what it is doing and what it is aiming for. Customers, partners and employees all need to understand it. A vision for what the company can be makes everyone excited to work with you. I have to admit that Infinity Softworks was aimless for a while. I had a better strategic vision in 1998-2000 (the next generation of financial calculators) than I had in 2001-2002 when we raised money. The vision became muddied.

Finally in 2003, we focused on revolutionizing math education (focusing our class time on key concepts instead of keystrokes). It brought partners out of the woodwork. Customers understood it. And the company’s employees all had common purpose. We knew what we needed to do and, importantly, we knew what we should not do. When it fell apart in 2006 (see Timing below), we were aimless again for a couple of years while the vision around FastFigures formulated. Now we are back on track. I can see excitement in the emails and conversations with beta and other customers, and see potential partners becoming excited about it.

Timing

With all the money in the world and the perfect strategy, none of it will matter without the right timing. This was the doom for our education business. The timing was wrong. Monies for technology in the classroom were drying up at the same time that Palm was struggling and decided to get out of the handheld business. We tried to switch course, to move to the web, but we took with the move the same strategic vision. It didn’t fit with how technology was used in the classroom. So we struggled to find partners and customers who bought into our vision. It just didn’t match the market.

The timing has to be right. I was too early and customers weren’t ready to hear my message. If I was too late, then my customers would have found a good enough solution already.

I think our timing is right for FastFigures. From a technical perspective the confluence of mobile computing and web-based computing are making a lot of things possible that just weren’t even two or three years ago. Fine, as my customers have pounded into me, it doesn’t mean web-based apps running on smartphones. But it does mean an improved method for sharing data and interacting between the two.

From a business perspective the economic meltdown has made professionals the world over have to understand the numbers before doing a deal or giving an answer, something missing over the past few years. Are we too early? I hope not but I can only know this one in retrospect.

Be different. Just not too different.

Seth Godin, a guru on permission marketing in his post But Your Not Saying Anything, points out that something in your business must tell a story, whether it is pricing or distribution or a vision for a service. Without difference from the competitors, nothing about the business will catch the eye. You’ll just be generic.

What he doesn’t point out, though, is that you can really only change one big thing. If you change more than one, it becomes very hard to sell.

Great Books: Four Steps to the Epiphany

Every once in a while I read an amazingly good business book and want to share it. I can highly recommend The Four Steps to the Epiphany by Steven Gary Blank. (Amazon link. I make no money from this promotion.)

Four Steps deals with an issue that has run through my head for years: why do start-ups fail? Mr. Blank believes that start-ups fail because of two reasons: 1) they don’t focus early and often enough on understanding the customers and 2) these companies don’t realize that the way to enter the market depends on what market type the company is going after (new market, existing market or resegmented one).

It’s not that he just describes the problem, though. He actually outlines an exact methodology for tackling this problem, literally step by step.

A little background: I love history and believe very strongly that those who don’t learn it are doomed to repeat it. After reading this book I was able to see where a number of companies I have observed over the years, including my own Infinity Softworks, have gone off course.

I have already started implementing his ideas for the next generation of Infinity Softworks. I’m certain it will pay off.

The Long Tail and Mobile Software Development

Chris Anderson, a writer for Wired Magazine, wrote a stunning treatise a few years ago called The Long Tail (Powells or Amazon). If you are unfamiliar, it highlights that more money can be made by selling less of more. Think iTunes, which has made a killing carrying millions of albums and selling a few of each as opposed to Walmart who carries a few thousand albums and sell lots of those. The long tail refers to the sales curve, where hits are few but sell tons (the head) and then tails off where individual units sell fewer and fewer.

As for examples, I could go on all day. Amazon sells tons of stuff you can’t find anywhere else. Start-up Etsy is trying to do this for crafts. eBay for all of us who want to sell our junk.

The problem is that there is tons of money for the aggregator but not that much for the suppliers. I have seen this first-hand for years. It was never the developers that made tons of money. Most of us scrambled to make a few hundred thousand dollars a year, and that was by putting tons of effort and energy into it. We were all suppliers to the long tail.

Apple, with the AppStore, is trying to recreate the magic of iTunes for mobile software. They may very well succeed and make tons of money from it, but I can guarantee the very dynamics of the market will mean very few of the software developers make it big.

If we want to build big companies, I argue that we as software developers need to think beyond the mobile device. What does it mean to be web connected? What does it mean to work everywhere? And what’s the bigger story that includes mobile but is not only mobile?

Master Chaa’s Got It All Figured Out

Meditation Master Achaan Chaa was visited by one of his students who wanted to know how he could be happy in a world with so many problems. Master Chaa held up a water glass and said, “For me, this glass is already broken. I enjoy it; I drink out of it. But when I put this glass on a shelf and my elbow brushes it and it falls to the ground and it shatters, I say, ‘Of course.’ When I understand that this glass is broken, every moment is precious.”

Here’s to assuming every day is broken before it begins.